Mysterious customer.
Do you believe that your teams respect the service standards?
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By using our mystery shopper service, you will be able to validate the application of working methods and important standards of your service delivery, during e-mail exchanges, telephone conversations or on site.
Customizable according to your challenges and your questions, each visit made will offer an overview to allow you to better understand the strengths of your service and quickly target the actions to be implemented, identify the skills to update or develop as well as the support predictable.
When reading the mission, you will be able to easily identify the good moves to congratulate and you will be able to reflect and quickly present possible solutions to improve the weak points of the service. Our mystery shopper service becomes a management and motivation tool for your staff.
Why do a service audit?
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To verify the quality and application of the service standards/standards/service processes requested;
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To provide, in complete independence, the assurance that the customer experience is under control;
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To verify the effectiveness and efficiency of your service and automation processes across all activities.
The service audit identifies where and how to act to have maximum impact on your customer experience to change your ways of acting.
The qualities sought.
Rigor
Sens of observation
Quality of French
These are the qualities we are looking for. We require from our mystery shoppers that all observations be noted, detailed and justified in quality French.
We invite you toread the Frequently Asked Questionsto decide if being a mystery shopper is for you.
Our clients.
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To verify the quality and application of the service standards/standards/service processes requested;
-
To provide, in complete independence, the assurance that the customer experience is under control;
-
To verify the effectiveness and efficiency of your service and automation processes across all activities.
The service audit identifies where and how to act to have maximum impact on your customer experience to change your ways of acting.
Our measurement services.
Our measurement services allow you to better understand where and how to improve satisfaction in order to meet the needs, and above all, the expectations of your customers.
Provide solutions.
This is what we offer you.
Why do a service audit?
-
To verify the quality and application of the service standards/standards/service processes requested;
-
To provide, in complete independence, the assurance that the customer experience is under control;
-
To verify the effectiveness and efficiency of your service and automation processes across all activities.
The service audit identifies where and how to act to have maximum impact on your customer experience to change your ways of acting.
Mysterious customer.
.png)
By using our mystery shopper service, you will be able to validate the application of working methods and important standards of your service delivery, during e-mail exchanges, telephone conversations or on site.
Customizable according to your challenges and your questions, each visit made will offer an overview to allow you to better understand the strengths of your service and quickly target the actions to be implemented, identify the skills to update or develop as well as the support predictable.
When reading the mission, you will be able to easily identify the good moves to congratulate and you will be able to reflect and quickly present possible solutions to improve the weak points of the service. Our mystery shopper service becomes a management and motivation tool for your staff.
Nous recrutons.
Nous avons des missions partout au Québec et maintenant au Nouveau Brunswick et en Nouvelle-Écosse.