The program aims to document desired service attitudes, better define employees' work and give them a path forward, while leaving room for personal expression.

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In order to increase customer satisfaction, the employee's intervention remains centered on the customer and on his expectations; it is standardized, but not automated.

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The application goes through the establishment of a delivery framework.

The customer journey aims to identify and document the interactions made or to be made at each of the contact points.

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The customer experience is the addition of the service offered by each member of your team.

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Mobilization requires understanding its role and its impact.

With the ENIPSO team, you will benefit from personalized support. Using innovative and adapted techniques, a dedicated professional trainer will offer you the most recent trends in know-how, know-how and know-how.

To get different results, you have to do things differently!

The support service is available for new employees, managers and members of your management, customer service or customer experience committees.