The guide to creating the customer journey.
Do you want to improve the satisfaction of your customers and your employees?
For that,it is essential to map your customer journeyto identify opportunities to deliver a memorable customer experience.
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With this free guide, you will have access to our best advice to help you in the production of your course.
The customer journey
It's what?
The customer journeyis the set of stages through which an individual passes throughout its relationship with the brand, on the occasion of a purchase experience or a relational experience.
It is a synthetic and chronological representation of the interactions between the brand and the customer: an interaction that can be at the initiative of the customer or the company (incoming or outgoing contact.)
The contents.
Presentation of the customer journey
-The description and the utilities
-An example of a course illustrated
Tips and Advice
-The steps to produce a customer journey
Animation guide for your team
-The animation guide with instructions
-Items to print
Resources
- Articles on the customer journey
-#PC training
*A few minutes after completing this form, you will receive an email with the tool as a PDF document.
