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Customer promise.

Femme d'affaires confiant

The standardization of your services requires the mobilization of your employees.

The intervention aims to document desired service attitudes, better define employees' work and give them a path forward, while leaving room for personal expression.

The customer promise makes it possible to raise awareness among team members, but above all to define the collective vision of excellent customer service, that which we do not give personally, but that which we collectively want to bring to life._cc781905- 5cde-3194-bb3b-136bad5cf58d_


The document will describe the key attitudes and behaviors appropriate for delivering quality service delivery to all clients.

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