Design your service culture.
A unique program that meets your needs.
When talking about quality of service to your loved ones, you will realize that some like fast service while others prefer personalized service. Some want advice, while others want to be independent.
Each person has their own idea of what constitutes good service. As an organization you must have a common vision.
ENIPSO accompanies you to highlight your service values.
Our programs.
Each program has been designed to optimize results and bequeath simple and concrete tools.
The primary objective of the programs is to reduce intervention time by using astandardized intervention framework including set-up meetings, statutory meetings, group workshops, training, gamesinteractive, in bref, all of our techniques proven over the past 20 years to produce unique, personalized, usable now documents.
Our programs include consulting services and various personalized and adapted measurement tools thatwill allow your business to go furtherin understanding your customers and communicating with your teams about your service expectations.
Qu'avez-vous déjà mis en place?
Nous partons de là où vous en êtes et des outils que vous avez développé pour mener à bien votre projet, vous permettant ainsi de passer à l'action concrètement et efficacement.
elements of this program.
service diagnosis.
Assessment of the state of health of your customer service with a view to making an observation.
Annual survey.
Aims to understand where and how to improve satisfaction in order to meet the expectations of your customers.
Service statement.
Presentation of expected service standards to better define the expectations of your customers.
Mysterious customer.
Validation of the application of working methods and important standards of your service delivery.
In-service training.
Tools and tips to improve your company's customer service.
“Culture guides discretionary behavior and picks up where the employee handbook leaves off. Culture tells us how to respond to an unprecedented demand for service. It tells us whether to risk telling our bosses about our new ideas, and whether to highlight or hide problems. Employees make hundreds of decisions themselves every day, and culture is our guide. The culture tells us what to do when the CEO isn't in the room, which of course most of the time is. »
-Harvard Business Review
