Training.
Train less, train better.
Our training and conference service allows you to improve your company's customer service and develop the customer experience.
Customer experience conference
Note that ENIPSO is an accredited organization EMPLOI QUÉBEC.
Our interactive trainings.
To energize a group and optimize the development of new reflexes, ENIPSO has developed 3 interactive training courses on a new platform that allows all participants to collaborate directly on easily manipulated, digital tools that can be modified over the course of the training.
The formula used allows you to adopt a complete, individual and collective learning process through group and team activities.
In our online training, the exchange between the trainer, Julie Tremblay and the participants takes place at any point and at any time. The interactivity between theoretical content and activities, offers a succession of small moments which, put end to end, give meaning to the entire 8 or 12 hour training course, encouraging collaboration and reflection.
To learn, participants need to express themselves, share, challenge and brainstorm.
La formation #Culture.
La formation sur la culture de service vous permet de documenter votre service à clientèle pour développer votre expérience client.
La formation #PC.
La formation du parcours client vous permet de cartographier les interactions du client pour améliorer la qualité de la prestation de service.
La formation #CEXP.
La formation sur la communication expérientielle, vous permet de documenter les discours clients pour développer des relations et créer des liens significatifs.